(Work)force Strategies
Scale your human edge
(Work)force Strategies
We bring together humans and machines to increase human potential and help organizations continuously scale how they create value, maximizing competitive edge across the enterprise.
Cory Lukens
Market Offering Lead
Caitlin Pike
Market Offering Deputy
AI doesn't just change how we work—it changes how we think.
We bring together humans and machines to increase human potential and help organizations continuously scale how they create value, maximizing competitive edge across the enterprise.
AI by itself is not enough
Technology alone cannot deliver promised ROI without deliberate human engagement.
Work design is essential
The discipline of designing human-machine interaction unlocks cost efficiency, growth, trust, and wellbeing.
Enduring truths remain
Enterprises exist to generate returns, efficiency will always be pursued, and humans remain the critical differentiator.
The human edge is our competitive edge
Human judgment, empathy, and ingenuity—amplified by AI—are what set organizations apart in a landscape where technology is democratized.
How (Work)force Strategies fits into the bigger OWC picture
OUR CAPABILITIES
Workforce Impacts
Unlock Workforce AI potential with insights on the transformation of work and develop strategies for humans and machines to act as a force multiplier for business outcomes.
LEADER
DEPUTY
Carissa Kilgour
Eve Ahlquist
THE PROBLEM
C-Suite Leaders are raising AI workforce questions
- How do we increase productivity?
- Which roles in my organization should be redesigned, upskilled, or restructured based on AI disruption?
- What tasks and process are most appropriate for AI augmentation?
- Where is the most need for AI upskilling and re-skilling to create exponential value?
OUR SOLUTION
Our range of accelerators equip our teams to meet clients’ needs
- Labor Market Intelligence: Equips leaders with the data to make informed strategic decisions about the future of their workforce
- AI Workforce Readiness Diagnostic: Uncovers where the organization needs to focus on first to drive an AI transformation
- Workforce Analyzer: Provides opportunities for org changes and workforce planning
- Skills Assessment: Enables teams to better attract, develop, and retain top talent for the future
RESOURCES
Quals:
Workforce Impacts QualsSample Deliverables:
Coming soon!
Work Design
Reimagines work across humans and machines by optimizing for outcomes in the age of AI. Designs AI-enabled work around human capabilities that create value – the Human Advantage Index™
LEADER
DEPUTY
Kate Cohen
Deanna Lloyd, Daria Preston
THE PROBLEM
Our clients want to understand how they can redesign their work to activate measurable enterprise AI impact
- How do we change the way work gets done to realize value from our AI investments?
- How do we translate organizational and AI strategy into measurable outcomes at the work level?
- Which processes, tasks, and interactions should be redesigned first, and why?
- What is the right human-to-machine mix, and how do we make that determination?
- How do we design work that supports our future workforce vision? And, how do we pilot, activate, and continuously measure value as the technology and work continue to evolve?
OUR SOLUTION
Work Design reimagines the work that gets done across humans and machines by optimizing for outcomes. Our approach for designing work alongside AI disruption
- Assess: Systematically review and inventory current roles and align to business outcomes with preliminary automation potential
- Atomize: Break down work into its most granular level (e.g., tasks) to understand dependencies, redundancies, and priorities
- Reconfigure: Design work composition for role(s) incorporating appropriate automation and Human Advantage IndexTM components
- Scale: Design an enterprise work design blueprint for scaling across functions, systems and time horizons; anchored in driving organizational performance
RESOURCES
Overview & Methodology:
Work Design StrategyQuals:
Work Design QualsSales Resources:
Work Design Sales SheetSample Deliverables:
Coming soon!
Capability: Workforce Strategy and Planning
Translate enterprise strategy and AI disruption signals into defensible workforce decisions and plans - what capabilities and roles must shift, how to source them, and how to sustain that intelligence over time.
LEADER
DEPUTY
Ina Gantcheva
Dat Le
THE PROBLEM
Our clients are seeking answers to their most pressing Workforce questions
- What workforce will we need to deliver our business strategy?
- Where are our biggest talent and skills gaps today—and tomorrow?
- How can we access critical talent at the right time and cost?
- What is the right workforce composition across roles, locations, and organization design?
- How do we connect talent decisions to financial plans and business outcomes?
OUR SOLUTION
We help organizations build and scale strategic workforce planning capabilities end to end, from assessing current-state maturity and enabling technology to designing governance, developing workforce models, and providing hands-on execution support
- Evaluate the current state of strategic workforce planning and identify readiness, gaps, and priority actions to strengthen the function
- Support the selection, implementation, and optimization of workforce planning tools, along with the advisory needed to embed them effectively
- Design the people, process, data, governance, and operating model foundations required to sustain workforce planning
- Develop workforce planning models and targeted analytical scenarios that generate actionable insights for talent and business decisions
- Provide ongoing, practical support across the workforce planning cycle, acting as an extension of the client team to drive execution
RESOURCES
Overview & Methodology:
Workforce Strategy ProjectQuals:
Workforce Strategy QualSample Deliverables:
Coming soon!
Work Engineering
Work Engineering (WE) is the discipline that applies analytics and the science of people to increase the enterprise value of AI. Think of Work Engineering as connective tissue between human talent and AI capabilities, ensuring the two work together in a way that drives performance, not just efficiency.
LEADER
TEAM MEMBERS
Sarah Szpaichler
Rebecca Sredni, Mikaela Rodkin
THE PROBLEM
Work Engineering applies across the full AI transformation and value realization journey. Typical questions C-Suite Leaders may raise include
- We've stood up the technology and set the vision. Why aren't people working differently?
- We keep hearing 'AI is working' in meetings and demos, but I can't see it in the numbers. Where's the value?
- We have 40 AI use cases running across the enterprise. How do we make them add up to something?
- People are using workarounds. They'll run the AI output and then re-do it manually anyway. What's going on?
- Our employees - and some of our customers - are skeptical. We haven't earned their trust in how we are using AI. What can we do?
OUR SOLUTION
Our dedicated Work Engineering Agent supports Work Engineers by enhancing depth, judgement, and accuracy of deliverables
- The Human Work Engineer:
- Scopes the engagement and validate the context
- Validates the findings and confirms which signals matter most
- Makes the call on future state scenarios and trade-offs between investment cases
- Owns delivery and client decisions
- The Work Engineering Audit
- Reads the intake documents, extracts signals and analyzes current state
- Maps work & diagnoses gaps, surfaces AI readiness and produces role analyses
- Models future-state scenarios, drafts investment case
- Generates roadmaps and governance specs
RESOURCES
Overview & Methodology:
Coming soon!
Quals:
Coming soon!
Sales Resources:
Coming soon!
Sample Deliverables:
Coming soon!
Connect with us
We’re here to help you succeed.
Cory Lukens
clukens@deloitte.com
Carissa Kilgour
ckilgour@deloitte.com
Kate Cohen
kcohen@deloitte.com
Ina Gantcheva
igantcheva@deloitte.com
Sarah Szpaichler
sszpaichler@deloitte.com